If your order arrives damaged, defective, or with a broken seal, please contact us within 48 hours of delivery with a photo of the product and packaging. We will arrange a replacement or a full refund of the product value.

If you receive an item you did not order, notify us within 48 hours of delivery. We will arrange a replacement for the correct product or refund the amount paid, including shipping where applicable.

For hygiene reasons, opened snack packets cannot be returned or refunded unless the product is defective. Taste preferences after opening are not covered by this policy.

Approved refunds are processed within 5–7 business days to the original payment method used on lavansnacks.com. Please allow additional time for your bank or payment provider to reflect the credit.

Email hello@lavansnacks.com or call +91 98200 41190 with your order number, the issue, and supporting photos. Our team will respond within 24 hours.

Orders placed with a discount coupon are refunded on the discounted amount paid. Coupons are single-use and cannot be reissued after a refund.